Refund Policy

Last updated: October 02, 2026

1. Overview

We want you to be satisfied with your Undermind subscription. This Refund Policy outlines when and how you can request a refund. This policy operates alongside and is incorporated by reference into our Terms of Service and Privacy Policy.

2. New Subscriber 7-Day Money-Back Guarantee

First-time subscribers are eligible for a full refund within 7 days of their first charge, provided usage has not exceeded 20% of the plan's monthly quota.

To qualify:

  • You must be a first-time subscriber (no prior paid subscription to any Undermind plan).
  • Your request must be submitted within 7 calendar days of the first charge date.
  • API usage must not have exceeded 20% of the plan's monthly allocation.

3. Billing Error / Duplicate Charge

If you are incorrectly charged more than once for the same transaction, you are entitled to a full refund of the duplicate amount. Please contact billing@undermind.ai immediately upon discovery.

4. Service Outage Refund

If Undermind experiences an uninterrupted service outage exceeding 72 continuous hours, affected subscribers may request a prorated refund or service credit for the duration of the outage. Outage duration is measured from the time we confirm the incident to restoration of service.

To request an outage credit:

  • Contact support@undermind.ai with your account details.
  • We will confirm the outage window based on our internal logs.
  • Credits are applied to your next billing cycle.

5. Non-Refundable Items

The following are not eligible for a refund unless otherwise required by applicable law:

  • Used subscription periods (once a billing cycle has begun, that period is non-refundable).
  • Annual subscriptions cancelled more than 30 days after the initial purchase date.
  • Accounts terminated for violation of our Terms of Service or Acceptable Use Policy.
  • Single charges for add-on purchases (credits, extra quota, etc.) unless a billing error occurred.

6. Your Statutory Rights

Nothing in this Refund Policy limits or excludes any rights you have under applicable law, including consumer protection laws in your jurisdiction. Where applicable law (such as the EU Consumer Rights Directive or UK Consumer Contracts Regulations) grants you a statutory cooling-off or withdrawal period, those rights are preserved. For EU/UK subscribers, you may have the right to cancel a distance contract within 14 days without cause. Contact legal@undermind.ai to exercise such rights.

7. How to Request a Refund

To request a refund, email refunds@undermind.ai with:

  • Your registered account email address.
  • The transaction ID or billing reference (if available).
  • A brief description of the reason for the refund request.

We will acknowledge your request within 2 business days. Eligible refunds are processed within 5–10 business days of approval. Refunds are issued to the original payment method.

8. Billing Disputes

If you believe a charge is erroneous, please contact billing@undermind.ai before initiating a dispute with your bank or payment provider. We will investigate and respond within 2 business days. Confirmed billing errors will be corrected and refunded within 5 business days.

9. Contact

For refund-related questions: